Smart Locator — Privacy Policy

This Privacy Policy explains how Smart Locator (operated by sole proprietor Mr. Pankaj Singh Rawat) ("Smart Locator", "we", "us", or "our") collects, uses, stores, processes, and protects information in connection with the Smart Locator platform and related services, including our website, dashboard, APIs, payment systems, and integrations with third-party platforms such as Shopify and WhatsApp.

1. Business Information

• Business Name: Smart Locator
• Owner: Pankaj Singh Rawat (Sole Proprietor)
• Registered Address: 20, Sawan Park Extension, Ashok Vihar Phase 3, North West Delhi, Delhi – 110052, India
• Email: support@smartlocator.online
• Phone: +91 9193246219

2. Role in Data Processing

• Data Processor: For customer data submitted by merchants through the Service.
• Data Controller: For merchant account, subscription, billing, and support-related data.

3. Information We Collect

A. Customer Data Provided by Merchants

• Customer names
• Shipping and billing addresses
• PIN codes, locality details, and landmarks
• Phone numbers used for order verification and communication
• Order IDs and related order metadata
• Address verification results and processing logs

B. Merchant Account Data

• Name and business details
• Email address and phone number
• Encrypted login credentials
• Subscription, billing, and transaction records
• Usage history, API logs, and activity records

C. Payment Information

• Billing name
• Billing email and phone number
• Transaction ID, payment status, and subscription details

We do not store sensitive card or banking details such as card number, CVV, expiry date, UPI PIN, or net banking credentials. Payments are securely processed through Razorpay.

4. How We Use Information

• Verify, standardize, and improve delivery address quality
• Detect incomplete or potentially invalid address data
• Generate verification results, reports, and platform insights
• Provide merchant account access and customer support
• Process subscriptions, billing, and payment confirmation
• Maintain security, fraud prevention, and service integrity
• Send operational notifications and transactional communications

5. Shopify Integration

If a merchant connects Shopify to Smart Locator, we may access relevant store and order data through Shopify APIs with the merchant’s authorization. This access is used only for providing the Service, including order syncing, address verification, and related automation workflows.

6. WhatsApp Communication

Smart Locator may enable merchants to send transactional or verification-related messages to customers through WhatsApp integration. These messages may include order confirmation, address verification requests, or related service communication.

• Customer phone numbers may be used for such communication
• Merchants are responsible for obtaining any legally required consent or opt-in from their customers
• Smart Locator does not permit misuse, spam, or unauthorized promotional messaging through the Service

7. AI-Based Processing

Smart Locator may use automated and AI-assisted systems to analyze and improve address data quality, identify missing fields, and generate verification outcomes. Personal data processed through the Service is not used for model training, resale, or unrelated commercial purposes.

8. Third-Party Services

We may rely on trusted third-party service providers to operate the Service. These may include:

• Shopify, for merchant store integration
• Razorpay, for payment processing
• WhatsApp API providers, for messaging delivery
• Cloud hosting and infrastructure providers
• Postal or geographic reference systems
• AI or automation service providers used strictly for Service functionality

9. Data Sharing

We do not sell customer or merchant personal data. We may share data only when necessary:

• To provide core platform functionality
• To process payments through Razorpay
• To deliver WhatsApp messages through integrated providers
• To support Shopify-based order syncing and automation
• To comply with legal obligations, lawful requests, or security requirements

10. Data Security

• Encrypted API and network communication
• Restricted internal access on a need-to-know basis
• Use of secure cloud infrastructure and technical safeguards
• Monitoring and logging for fraud detection and system security

While we take reasonable measures to protect data, no online platform can guarantee absolute security.

11. Data Retention

Customer data is retained only for as long as necessary to provide the Service, complete processing, maintain security logs, resolve disputes, and comply with legal obligations. In most cases, operational address processing data is retained for a short duration, typically within 24 to 48 hours, unless longer retention is required for security, legal, billing, or system integrity purposes.

12. Payments and Billing

Payments for Smart Locator services are processed through Razorpay. By making a payment, users may also be subject to Razorpay’s applicable terms and privacy practices.

• We may maintain billing records, invoice details, subscription plans, and payment status
• We do not directly store full card or sensitive financial credentials
• Billing disputes should be raised within a reasonable period from the date of transaction

13. Cookies and Basic Usage Tracking

We may use cookies, session storage, or similar technologies to maintain login sessions, improve platform functionality, and understand general usage patterns. These technologies help us provide a smoother and more secure experience.

14. Merchant Responsibilities

Merchants using Smart Locator represent and warrant that they have the lawful right to submit customer data to the Service and to use communication tools, including WhatsApp-based verification, in compliance with applicable law and platform rules.

15. Data Rights

Subject to applicable law, merchants may request:

• Access to their account and billing data
• Correction of inaccurate information
• Deletion of merchant account data, subject to legal and operational retention requirements

16. Limitation of Liability

Smart Locator provides address verification, automation, and communication support tools to help merchants improve operational efficiency. Verification results are assistive in nature and may not be accurate in every case. Smart Locator is not responsible for delivery failures, business losses, customer disputes, or outcomes arising from merchant decisions, third-party platform failures, or inaccurate source data.

17. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, integrations, legal requirements, or operational practices. The updated version will be posted with a revised effective date. Continued use of the Service after updates constitutes acceptance of the revised policy.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

19. Contact Information